This page explains how to delete your Pyxis account and the data associated with it. It applies to Pyxis Home (Google Play package cloud.pyxis.pyxis_home, App Store bundle cloud.pyxis.pyxisHome, and the web version at app.pyxis.cloud), the earlier Pyxis mobile application (Google Play package cloud.pyxis.app), the Pyxis desktop applications and the Pyxis.cloud services.
In the Pyxis Home app
1. Open Profile.
2. Tap Delete account and confirm.
The account and every access right granted to it are removed straight away; no request and no waiting period are involved. If you signed in with Apple, the app also asks Apple to revoke the access it had granted to Pyxis. In the browser this last step is not possible, so delete from the mobile app if you signed in with Apple and want the access revoked as well.
By email, for the other applications
1. Send an email to info@pyxis.cloud from the email address your Pyxis account is registered to.
2. Put “Account deletion” in the subject line.
3. In the message, state the email address of the account to be deleted.
We use the sender address to verify that the request comes from the account owner. If you have to write from a different address, we will ask you for additional confirmation before we delete anything. We confirm receipt of the request within 3 business days and complete the deletion within 30 days of confirming your identity.
What is deleted
• your account record and sign-in credentials (email address, password, authentication tokens);
• the links between your account and your controllers, including access rights you granted to other users and access rights other users granted to you;
• your ownership of controllers: a controller you owned is left with no owner, and can only be claimed again by someone who can prove physical access to it;
• project and device configurations synchronised to the cloud on your behalf;
• push notification tokens and application/device identifiers tied to your account;
• support correspondence linked to your account.
Deletion is permanent: the data cannot be restored afterwards, and any user you had invited to your controllers loses the access that was granted through your account.
What we keep, and for how long
• Purchase, licence and payment records — kept for as long as accounting, tax and licence warranty law requires us to (up to 5 years from the end of the reporting year). They are stored separately from your profile and are not used to contact you or to build a profile of you.
• Security and anti-fraud logs — kept for up to 12 months, then deleted automatically.
• Encrypted backups — copies of deleted data may remain in backups for up to 90 days, after which they are overwritten by the normal backup rotation.
Data stored locally on your own controller or hub is under your control and is not affected by deleting your cloud account. To remove it, reset the controller to factory settings.
For details on how we handle personal data, see our Privacy policy. Questions about a deletion request: info@pyxis.cloud.